FAQ
Account management and security
- How do I close my account? (web)Published on Aug 22, 2023Updated on Nov 3, 2025443
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Sep 8, 20254,106
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Jan 6, 202621
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Oct 9, 202513,387
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Dec 15, 2025374
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Nov 17, 20251,676
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 27, 202535
- How do I change my email?Published on Sep 6, 2023Updated on Nov 17, 20253,919
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Dec 3, 2025164
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Nov 25, 2025453
- How do I set up the Global Trading account?Published on Nov 25, 2025Updated on Dec 9, 20253
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Nov 17, 2025577
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Nov 6, 20259
- Passkey FAQPublished on Mar 19, 2025Updated on Dec 23, 2025105
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Dec 30, 2025342
Showing 16-30 of 36 articles