FAQ
Account management and security
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Sep 8, 2025380
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Oct 2, 2025358
- How do I change my login password?Published on Aug 22, 2023Updated on Sep 8, 202518,447
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Sep 8, 2025332
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Sep 8, 202528,740
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Oct 3, 20255,523
- Passkey FAQPublished on Mar 19, 2025Updated on Sep 18, 202580
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Sep 8, 2025294
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Sep 8, 202522,174
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Sep 8, 20251,483
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Sep 8, 2025443
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Sep 4, 202517
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202545
- How do I close my account? (app)Published on Aug 22, 2023Updated on Sep 29, 2025850
- How do I close my account? (web)Published on Aug 22, 2023Updated on Sep 29, 2025433
Showing 16-30 of 31 articles