Take corresponding actions based on the transaction status Transaction Status Description Recommended handling method Success Successfully transferred to the receiving address / Blockchain shows “Success”, but the transactions are not reflected on the receiving platform There may be cases where the withdrawal details were entered incorrectly. Please check the following items: 1. Confirm that the receiving address is correct. 2. Confirm that the deposit and withdrawal networks match. 3.

As an effort to keep your account safe, we've implemented a new security measure. The new security feature temporarily restricts account withdrawal activities after updates to withdrawal security settings are made to one's account.What changes trigger this security feature? Changing linked mobile number Changing linked email Changing Google Authenticator Change password regardless of if a new...

Please check your email for updates as our onboarding team may contact you for additional information While the application is under review Once your application is approved, the status will update to Approved Your institutional verification status will return as Verified once it's approved Note: if your application is rejected, the status will be updated to Rejected and you may select the verification feedback option for more information and you'll receive a detailed explanation of the rejection

Refund TXIDs from self-service disputes are not accepted. The video must show that the withdrawal TXID from OKX was not successful. The conversation must confirm that the refund was issued because the withdrawal TXID wasn't accepted. The full withdrawal TXID, token type, and amount need to be visible. The video must be one continuous recording (no edits or multiple clips).

Slide the payment confirmation button Your order status will show as “Pending” while the transaction is being processed. Once completed, the status will update to “Order Completed” in your Order History. Once completed, your status will be showing “Order Completed” in the Order History page You can access the Order History page through the selection of Sheet icon on the Buy page.

If you notice that you've overpaid, you can contact the merchant via messages to discuss a refund. If you're unable to reach an agreement, you can submit a dispute. Learn more: How do I raise a dispute when using P2P trading?What should I do if the order is already completed? If the merchant has released the crypto and the order status is Completed, but you later realize you overpaid, you should submit a dispute as soon as possible. Learn more: How do I raise a dispute when using P2P trading?

This may happen in the following cases: If your status is set to Offline, your ads will be hidden. Kindly switch your status to Online under My ads to restore visibility for your ads. If you have an ongoing order that has not been processed for over 1 hour (excluding orders under dispute), your ads will be hidden. Once you confirm receipt of payment for the pending order, your ads will become visible again.What is a shared order?

If your transaction shows a confirming status, you can track the progress on Mempool. It is recommended that you patiently wait for the block confirmation to complete.3. Why did my BRC-20 inscription fail? Here are some possible reasons: The gas fee is insufficient during the inscription process The BTC network is congested The minting status displays as completed, but your transaction is still awaiting confirmation on the blockchain.

A refund of the deposit shall be made by OKX after the verification status has been terminated.7. Understanding the Services Our Service is an identity verification service provided by this Site. You confirm that the identity information provided by you is true, accurate and correct, and you have qualified to be a Verified Merchant.

In such cases, the crypto will not be released, and the seller will be asked to refund the full amount to buyer. The order will be canceled after the seller provides proof of refund and the buyer acknowledges receipt. Any fees incurred during the refund will be covered by the buyer. If the buyer has paid less than the order amount, the buyer will be asked to pay the outstanding amount within the specified timeframe. Any fees incurred during the refund will be covered by the buyer.

Cancel the order to redeem the refund

If the deposit amount is lower than the platform’s minimum deposit amount, the deposit won't be credited or refunded to the user. A notification regarding this update will appear as a pop-up on the crypto details page. Therefore, we recommend confirming the minimum deposit amount for the relevant token before making a deposit. For more details, please refer to: Why is there a minimum deposit amount for non-BTC? Where can I find the minimum deposit amount required for non-BTC?

Selecting Payment Completed before actually making payment In this scenario, the seller has the right to decide whether to proceed with the transaction or cancel the order after refunding. (1) If the seller chooses to proceed with the transaction, the seller must release the crypto within 10 minutes after receiving the full payment. (2) If the seller chooses to cancel the order, the seller must complete the refund within 1 hour after submitting a dispute order and the crypto must be returned to the

We'll assist you with a replacement or refund, depending on availability.13. How often are new items added to OKX House? Our OKX Shop is regularly updated with the latest products and limited-edition items. While there's no fixed schedule, new additions are introduced periodically, so be sure to check the OKX House page frequently for updates.14. Who can I contact for support regarding OKX House?

Make sure you deposit at least the minimum deposit amount shown on our Deposit page We're unable to process any deposit amount less than the minimum, nor are we able to reverse or refund the transaction.