FAQ

Deposit and withdrawal

How do I deposit USD with Bank transfer (ACH)?
Published on Jan 10, 2025Updated on Dec 3, 20252
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Jan 1, 2026352
How do I withdraw USD with Bank transfer (ACH)?
Published on Feb 4, 2025Updated on Dec 3, 202511
How do I make a crypto withdrawal? (app)
Published on Aug 31, 2024Updated on Nov 17, 202561
Travel Rule FAQ
Published on Jul 20, 2023Updated on Dec 31, 2025787
What's USDT0 and how do I use it?
Published on Sep 12, 2025Updated on Dec 4, 202514
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Published on Oct 21, 2024Updated on Dec 12, 202585
How do I check my deposit progress?
Published on Aug 13, 2023Updated on Jan 7, 20268,664
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Sep 3, 2025217
What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on Dec 31, 202555
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Sep 8, 2025204
Why is my accessible balance lower than my funds unavailable for withdrawal?
Published on May 13, 2024Updated on Sep 8, 2025329
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Nov 12, 2025163
Why is my deposit locked?
Published on Dec 19, 2023Updated on Dec 23, 2025954
Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Published on Aug 22, 2023Updated on Jan 13, 2026413

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