FAQ

Account, security, and verification

How do I change my phone number?
Published on Sep 7, 2023Updated on Nov 3, 2025
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Oct 10, 2025392
How do I update my login password?
Published on Aug 22, 2023Updated on Oct 15, 202528
How do I add my emergency contact?
Published on Jul 24, 2025Updated on Oct 15, 2025202
Which types of institutions are supported by OKX?
Published on Jan 29, 2025Updated on Sep 27, 202535
How do I fix errors when submitting my institutional verification?
Published on Oct 10, 2024Updated on Oct 8, 202560
How do I register for an OKX account?
Published on Sep 6, 2024Updated on Dec 29, 202536
How do I submit my proof of address (POA) in Saudi Arabia?
Published on Jun 12, 2024Updated on Nov 7, 2025173
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Oct 15, 202539
How do I update my authenticator app?
Published on Aug 1, 2024Updated on Oct 15, 2025127
How do I verify an individual account from Mexico?
Published on Sep 25, 2023Updated on Dec 30, 2025145
How do I create passkeys? (web)
Published on Jan 19, 2025Updated on Nov 17, 20252
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Nov 17, 20257
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on Sep 27, 2025260
What onboarding information is required for a Trust?
Published on Oct 13, 2023Updated on Sep 27, 2025109

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