How do I request an increase in BRL deposit and withdrawal limits?
How do I request an increase in my BRL deposit and withdrawal limits?
To request an increase in your deposit and withdrawal limits, follow these steps:
Access your OKX account on your mobile app or website
Access the lime increase process through Manage Limits on your deposit page
Select Manage limits on your deposit page
Respond to the prompted questions
That's it! Wait for our response. The analysis takes up to 2 business days
Note: for institutional users, please reach out to our customer support chat for more details.
What documentation is required to request a BRL limit increase?
Currently, OKX Brazil only accepts the Annual Tax Return as supporting evidence for a customer's source of funds proof. There's an additional, and binding document that also needs to be submitted, which is the receipt of filing of the Annual Tax Return.
How long does it take to process my BRL limit increase request?
Our team will review your submitted documentation and respond within 2 business days. We strive to process requests as quickly as possible to ensure a smooth user experience.
Will I always receive the BRL limit increase I request?
While we endeavor to accommodate your needs, approval of a limit increase is based on a thorough review of the submitted documentation. We can't guarantee that all requests will be approved.
Do I need to pay any fee to request a BRL limit increase?
No, there's no fee for requesting a limit increase. This is a complimentary service provided to enhance your experience with us.
Can I request another BRL limit increase if my first request is denied?
Yes, if your initial request is denied, you may submit a new request with additional or updated documentation for reconsideration. No decision is final. However, we can't guarantee the following requests will be approved.
What can I do to ensure a smooth approval process for BRL limit request?
Provide clear and legible documentation.
Ensure all submitted documents are up-to-date and relevant.
Respond promptly to any additional information requests from our team.
I've already completed verification. Why do I need to complete additional verification for increased BRL limits?
According to the Brazilian repository of legislation pertinent to financial crimes, primary anti-money laundering and the financing of terrorism, OKX Brazil has the duty to perform enhanced due diligence procedures related to its customers' financial capacity and source of funds.
For further assistance or inquiries, don't hesitate to reach out to us via chatbot at the Support center.