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How do I identify OKX official accounts?
You can now identify official OKX accounts or channels via channel verification. Here are some simple steps that you can follow: Go to our channel verification, and select the channel that you would like to verify Insert the group link, username, or website link and select Verify The verification result will be displayed Note: If you're verifying the username, make sure you add "@" before the username to avoid an inaccurate search result.Published on Aug 11, 2023Updated on May 29, 20265,383Affiliate FAQ
Can I change the signup channel to another affiliate channel? No, you aren't allowed to change the attribution of your affiliate channel once it has been assigned.5. Can I delete my account and re-sign up to attribute it to a different affiliate? No, you aren't permitted to change your channel by deleting and re-creating accounts for different affiliate attributes.6. When I'm registering, I notice that there's a default affiliate invitation code already filled in and it can't be edited.Published on Dec 4, 2024Updated on May 29, 2026728What is the New User Full Rebate Program?
One Program at a Time: Each user may only participate in one New User Bonus activity at any given time, regardless of the entry point or acquisition channel. Region and Channel Variation: Reward amounts, eligible trade types, minimum trade thresholds, activity duration, and daily reward compositions may vary by country/region and acquisition channel. Reward Value Fluctuation: The value of crypto-based rewards may fluctuate.Published on Mar 16, 2026Updated on May 29, 20264How do I set up TP/SL with the Order line?
To help you make a better trade, we included an estimated profit and loss as well Adjust your TP according to your preference Similarly, move your SL positioning along the Y-axis to adjust your stop loss Adjust your SL according to your preference For additional tips on setting up TP/SL, visit here and discover more about TP/SL here.Published on Jun 21, 2024Updated on May 29, 2026175How do I get started with OKX Trade?
For example, Uniswap uses a simple x*y= k equation to set the relationship between the particular assets held in the liquidity pools. Here, x and y represent the amount of the tokens respectively, while k is a constant. Note that Uniswap's x*y= k is just one of the mathematical formulas used by AMMs today. The equation varies with the use case. As a result of how AMMs work, there'll always be slippages in each transaction.Published on Jul 26, 2022Updated on Jun 3, 202678How do I unlock my deposit when the Travel Rule additional verification is required?
If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on Apr 29, 2024Updated on Dec 31, 20251How to prevent phishing emails?
Always use the official support channels listed on the OKX website. Never send funds or share sensitive information If an email asks you to transfer funds, provide your password, private key, or seed phrase — it's a scam. Report and delete suspicious emails Mark the email as spam or phishing, then delete it to prevent accidental clicks.Published on Jun 24, 2025Updated on May 29, 20263How do I reset my Two-factor authentication (2FA)?
Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm Fill in the verification details, and select Confirm You'll receive a confirmation upon successfully resetting your channelPublished on Sep 15, 2023Updated on May 29, 202628Referral Program FAQ
Please stay vigilant and make sure to access the platform only through official channels. Beware of phishing websites to avoid exposing your account information. You can use OKX channel verification to verify the authenticity of a website.How can I check whose invitation code my account is linked to?Published on Jan 8, 2025Updated on Jun 3, 2026Why haven’t I received a reply from the blockchain project team?
If you contacted their official channels and received no response, it’s likely because these projects do not provide one-on-one support for user transactions. For any issues related to deposits, withdrawals, or transfers made via our platform, please contact our customer support directly — our team will assist you from the exchange side.Published on Oct 17, 2025Updated on May 29, 202614How do I secure my exchange account?
Therefore, please make sure to download and install mobile apps only from official and trusted channels.3. Impersonating official staff to distribute phishing websites and links Fraudsters often impersonate official platforms or staff members to lure users into disclosing account details or logging in through fake websites. Always access your platform account through official channels or trusted applications, and avoid clicking links from unknown sources or downloading suspicious attachments.Published on Jun 12, 2024Updated on May 29, 20261,347How do I start onboarding as an institutional user?
If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel. This helps ensure document clarity and completeness for compliance review.I have additional questions about corporate verification For further inquiries related to corporate verification, please contact us via OKX Assistant.Published on Oct 10, 2024Updated on May 29, 202656What should I do during or after a scam?
Stay alert: Be cautious of claims such as 'high returns' or 'inside information', and always verify information through official channels. Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone. Learn more with additional educational resources located here. Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on Mar 11, 2024Updated on May 29, 2026766What's OKX Affiliate Program?
Please also be aware that, under the same mechanism, some of your existing users may be invited and reactivated by other channels.Published on Sep 27, 2023Updated on May 29, 20263,289What should I do if I accidentally deposit crypto that OKX doesn't support?
If you see untradable assets in your account but the withdrawal button is unavailable or greyed out, it may be because the asset is an unsupported token or the withdrawal channel has not been enabled yet. In this case, please submit the feedback form.Published on Sep 26, 2023Updated on May 29, 20261,982