FAQ
Account management and security
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 25 Dec 202531,163
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 8 Jan 202611,879
- How do I change my login password?Published on 22 Aug 2023Updated on 17 Nov 202519,172
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 8 Sept 202515,392
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 8 Sept 202515,450
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 9 Jan 20265,905
- How do I change my phone number?Published on 7 Sept 2023Updated on 17 Nov 202513,899
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 8 Sept 202523,025
- How do I download my account statements?Published on 6 Nov 2024Updated on 26 Dec 202557
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 17 Nov 20256,143
- How do I close my account? (app)Published on 22 Aug 2023Updated on 17 Nov 2025868
- What is sub-account?Published on 22 Aug 2023Updated on 26 Dec 20251,770
- Disabling cloud sync on your authenticator appPublished on 12 May 2023Updated on 8 Sept 20254,070
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 17 Nov 20254,156
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 6 Jan 202621
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